Returns
Online Ordering
Please note that although we have tried to accurately display and represent the colors of the products, the actual colors you see will depend on your monitor. If you are uncertain about a color, please call our salon and speak to one of our expert artists to ensure you order exactly what you want. Call (310) 274-7348
Returns
If you are not completely satisfied with your order, please return it within 30 days for a store credit or exchange, only if products being returned are UNUSED. If 30 days have gone by since your purchase, unfortunately we can’t authorize your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
ShippingIf your item is eligible to be returned, you should mail it to:
9564 Dayton Way
Beverly Hills, CA 90210
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Sale itemsAll sale items are final sale.
ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@valeriebeverlyhills.com and send your item to:
9564 Dayton WayBeverly Hills, CA 90210